Contact Us
Got a question about how a sweepstakes casino's redemption process actually works, spotted something outdated in one of our comparisons, or just want to flag an operator we should look at? This page is for exactly that. Below you'll find the best ways to reach us and what to expect when you do.
How to reach the Sweepstakes Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days. If your question relates to a specific platform's coin packages, eligible states, or how long a Sweepstakes Coins redemption is taking, it helps to include the operator's name and as much detail as you're comfortable sharing.
We are an independent research and comparison site. We don't operate any of the sweepstakes or social casinos featured here, so we can't access individual player accounts, process redemptions, or resolve account-specific disputes. For those matters, the platform's own support team — usually reachable through the app or website you signed up on — is the right first stop.
What we can help with
- Corrections or updates to information on our reviews and comparisons, including changes to a welcome offer, eligible states, or redemption thresholds
- General questions about how the dual-currency sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggestions for platforms or topics you'd like us to cover
- Feedback on your experience with a site we've reviewed — both positive and negative reports help us keep our coverage accurate
- Questions about how we assess and rank the platforms listed on the site
What we can't help with
Because we don't run any of the sweepstakes casinos ourselves, there are some things that fall outside what we can do. We can't verify your identity on a platform, speed up a pending redemption, restore a locked account, or provide legal or tax advice about a specific prize you've redeemed. Sweepstakes casinos are subject to state-by-state eligibility rules and their own terms and conditions, so account-level issues need to go through the operator's own support channel, and any legal questions about your specific situation are best directed to a licensed professional.
If your question touches on player wellbeing or you'd like guidance on setting limits around play, our responsible gambling page is a better starting point than a general contact form.
Before you write in about a specific site
A few things speed up a reply if your message is about a particular sweepstakes casino:
- The name of the platform and, where relevant, the state you're playing from
- Whether your question relates to the free-play (Gold Coins) side or a Sweepstakes Coins redemption
- Any screenshots or reference numbers you already have from the operator's own support team
- Whether you've already contacted that platform directly
This isn't a requirement to write to us — it just means we can point you in the right direction faster, whether that's a correction on our end or a nudge back to the operator's support desk.
How our reviews and rankings work
Since a lot of the messages we receive relate to how a platform was assessed, it's worth explaining briefly here too. We research publicly available information on each sweepstakes casino — welcome offers, coin packages, game libraries, eligible states, redemption processes, and terms and conditions — and update that research as operators change their terms. Editorial ratings reflect our own assessment against that criteria and are never for sale; a platform's position in our comparisons is not influenced by any commercial relationship. Where we do earn a commission from a listed operator, that arrangement has no bearing on ranking or rating.
Other pages that might answer your question first
If you're trying to understand more about how sweepstakes casinos operate in general rather than reaching out with a specific issue, a couple of our other pages may save you a message:
- Our About Us page covers who we are and how we approach this site
- Our Responsible Gambling page covers tools and resources for managing play
- Our Terms and Conditions page covers how this site itself operates, including our use of affiliate links
Whatever you're reaching out about, we'd genuinely rather hear from you than have inaccurate information sit uncorrected on the site. Drop us a line and we'll get back to you.